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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott Bates

April 28, 2024

5  out of  5
rating by Scott Bates
"Great people to work with."
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A Ghias

December 26, 2023

5  out of  5
rating by A Ghias
"Google map was not directing me to the right place of nearest StateFarm location for car insurance Company by walk parking my car to nearest spot at Birmingham Michigan."
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Tony Gallucci

October 30, 2023

5  out of  5
rating by Tony Gallucci
"I've been with State Farm my entire life. Barbs whole team is great, but it's Carol who helps me the most. She is patient and takes the time to research and explain to me what is the best way to go. I always joke with her that she better not retire!"
We responded:
"Thank you Tony for the kind words. We truly appreciate working with you! Thank you for putting your trust in us to take care of you and your family!"
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David Rafalski

October 25, 2023

5  out of  5
rating by David Rafalski
"Carole is the best! Very thorough and professional. Appreciate her insights with over 30 years of experience."
We responded:
"Carols attention to detail and 43+ years of experience is a cornerstone to keeping my agency running smoothly. She prides herself in taking great care of our clients. We are thankful to have the opportunity to work with you all these years. Thank you for sharing such wonderful feed back! "
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Clancy Gibson

February 14, 2023

5  out of  5
rating by Clancy Gibson
"Props out to Carol Laske. I work for a lender, and needed a last minute update on documentation for a mutual client. Such last minute requests are common place in the world of lending. Carol provided me with the documentation within literal seconds of the request. I am extra impressed with the communication and speed at which Carol completed this task, because previous insurance agents I have worked with have either given me a hard time to complete the same simple request or have taken dayyyys to complete the task, delaying the timeline we were working for in the first place. Thank you Carol. Number 1 in my book."
We responded:
" Hi Clancy, we appreciate you taking the time to write such a well-thought-out and detailed review! It means a lot to Carol, me, and the rest of our office staff that we could make things quick and straightforward for you, especially with urgent requests. "Like a Good Neighbor," our office wants to make sure we help our customers ASAP—though your needs often don't work on a convenient timetable, we do! If you ever need any further speedy assistance from Carol or another member of our team, please don't hesitate to give us a ring. We are here to help! -Barbara "
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Sheila Burnham

January 5, 2023

5  out of  5
rating by Sheila Burnham
"Carol is the best person around to help with insurance! I literally trust her so much and know she has my best interest in mind when we make decisions about coverage."
We responded:
"Thanks for your feedback, Sheila! It's wonderful to hear that you and Carol have had such great experiences working with each other. Carol is so talented and compassionate that it's no surprise that she inspires such confidence in your coverage. I'll be sure to pass your compliments along to her—it will brighten her day for sure! If you need further assistance from Carol or the rest of our team, we're just a quick call or visit away. Happy New Year! -Barbara "
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Ron Hassen

January 3, 2023

5  out of  5
rating by Ron Hassen
"Pleasure to work with the team very informative"
We responded:
" Hi Ron, thanks for rating our office five stars! It's great to hear that you had a positive and informative experience working with our team. Making sure our Good Neighbors love their time with us is our goal. If you ever have any questions or concerns about your coverage, please don't hesitate to reach out to our team. Happy New Year! -Barbara "
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Dr. Dunya Poltorak

September 20, 2022

5  out of  5
rating by Dr. Dunya Poltorak
"This is THE BEST State Farm office! We have worked with different insurance companies through the years and also different State Farm offices. We have been with this office for about 13 years and are continually impressed. CAROL, in particular, is incredibly professional and helpful always. As the saying goes, "Like a good neighbor, State Farm is there." That good neighbor is Carol. We can always count on her!"
We responded:
"Dunya, we truly appreciate you taking the time to write such a glowing review of our State Farm office! Knowing that my team and I (Carol, in particular) have been able to go above and beyond what you're used to from an insurance office makes us so proud. I agree that Carol is an incredible member of this team, and we are so lucky to have her helping customers like you with their coverage needs. Thank you for being part of our State Farm family all these years. We look to many more to come as your Good Neighbors! -Barbara"
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Frank Andrews

August 29, 2022

5  out of  5
rating by Frank Andrews
"I first met Barbara Merten-Dubensky as a potential agent maybe close to 40 years ago. I admit to being a complicated and probably at times demanding client. However within a few years I found myself using Barbara and her trusted right hand employee Carol Laske on virtually all my coverages -- about 10 vehicles and boats, multiple personal residence and business real estate holdings, 401K trustee performance bond, umbrella, and multiple operating business commercial policy needs, And WC as an employer. They set the gold standard in customer service. There is no business service provider of any sort that I would rate higher than Barbara & her team. Fantastic. Frank"
We responded:
"Thank you so much for your wonderful review! Carol and I are humbled by your kind words. We truly appreciate working with you these last 20+ years and we hope to continue the relationship for many more years to come!"
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Cindy Hawthorne

July 18, 2022

5  out of  5
rating by Cindy Hawthorne
"Best State Farm agency you will ever find! My family has been with this agency since 1952 when Paul Abraham was the original agent then Diane Wilbur and now Barb. All outstanding agents and service!"
We responded:
"Hi Cindy, thank you so much for the wonderful comments! We appreciate the opportunity to take care of you and your family!!"
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DeAnn Forbes

May 31, 2022

5  out of  5
rating by DeAnn Forbes
"The service and support this office gives is amazing. I will continue to recommend Barbara--along with her support person, Carol--to anyone looking for an agent who is an advocate for all clients."
We responded:
"Hi DeAnn, thanks so much for your lovely feedback! It's wonderful to hear that our team is one you can count on to help with your coverage needs. As you know, excellent and supportive service for our customers is something we pride ourselves on. That's what being a Good Neighbor is all about, after all. I'll be sure to pass along your kind words to Carol too. She'll be thrilled to hear them! - Barbara"
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Corey

February 24, 2022

5  out of  5
rating by Corey
"I have been with Barb Merten-Dubensky for over 20 years. The service and professionalism of the staff is amazing. Carol has years of experience and will help you anyway that she can. It always a joy when she answers the phone, as I know I will be taken care of. If you're looking for an agency with outstanding service and treats like family, look no further. Thank you for your years of service Barb and team!!!"
We responded:
"Thank you Corey for your review. You are definitely family to us!"
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Ginger Eaton

September 28, 2021

5  out of  5
rating by Ginger Eaton
"We had a great experience with Tom from Barbara's office. He was referred to us and was a pleasure to do business with. He helped us set up a policy to insure a car we use at a vacation property out of state. He took the time to find the best plan to suit our needs and went above and beyond to make sure we understood all the particulars. We highly recommend Barbara and Tom and look forward to working with them again in the future for our additional insurance needs."
We responded:
"Thank you Ginger for your kind words!! Tom is a valuable asset to our team! We value you as our client and greatly appreciate your business."
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Jake Hessen

August 5, 2021

5  out of  5
rating by Jake Hessen
"Team is great to work with!"
We responded:
"Thank you Jake for your support. We love working with you too!"
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Pam Stein

July 31, 2021

5  out of  5
rating by Pam Stein
"Blown away by the fantastic service and kind hearted staff. Attentive and helped develop a insurance plan for all my needs. I really appreciate your hard work and kindness."
We responded:
"Thank you Pam for your kind words. We value you as our client and greatly appreciate your business."
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Kari Wilson

July 14, 2021

5  out of  5
rating by Kari Wilson
"State Farm was able to send roadside assistance within an hour of a midnight call for a blown tire on the side of I-275, after the automakers roadside assistance didn’t show up. Prompt service and they called to make sure the provider had arrived. Thanks on behalf of my 19-year-old who was driving, and from his grateful parents."
We responded:
"Hi Kari, thank you so much for your comments about our roadside assistance service team. I truly appreciate the work they do to keep our policyholders safe."
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MINative Girl

June 14, 2021

5  out of  5
rating by MINative Girl
"Highly recommend! Absolutely amazing! Very friendly, professional, helpful, efficient and I got a great rate. Signed up 2 weeks ago and I could not be happier. Tom was great, he called me back in a timely matter and helped me with getting the best rate and was very nice to talk to. Carol was lovely to talk to, very professional and kind. The whole office is the best. I would refer this office to anyone!"
We responded:
"Thank you so much for your kind words and for choosing my agency for your insurance needs!"
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Gwen Fitzgerald

June 10, 2021

5  out of  5
rating by Gwen Fitzgerald
"All of the above...and more! We have been working with Barbara Merten-Dubensky and team for over 7 years, for insurance and employee 401(k) plan. Barbara has familiarized herself with our business by taking time to ask the right questions. She is conscious of cost, and considers our needs when recommending a product. Thank you Barbara and Carol for service that is second to none!"
We responded:
"Thank you Gwen for your trust in us to keep your business safe. We value as our client and greatly appreciate the opportunity to work with you!!"
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Keith Barnett

June 9, 2021

5  out of  5
rating by Keith Barnett
"The team is great, very helpful with explaining things and providing prompt follow up when needed. Of all the insurance agents I have had over the years, they are the best!"
We responded:
"Thank you Keith for your kind words and support!"
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Edward Darwick

May 25, 2021

5  out of  5
rating by Edward Darwick
"Known and worked with Barbara for almost 15 years. Always an informed resource whether working with her agency or helping to locate another agent outside of Michigan. Highly recommend"
We responded:
"Thank you Ed for the great review and support of my agency all these years!!!"
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Kurt Film

May 24, 2021

5  out of  5
rating by Kurt Film
"Highly recommend Barb Merten-Dubensky! They beat everyone on prices, they take the time to explain every detail about my policies, they contact me when laws change that result in lower rates, and they have the BEST customer service of any business I have ever dealt with (especially Carol)!! Can't recommend them enough!!!!!"
We responded:
"Thank you Kurt for the wonderful review. We value you as our client and greatly appreciate your business!"
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Leslie Shaw

May 20, 2021

5  out of  5
rating by Leslie Shaw
"Excellent service...! Always very professional..! They are here for my insurance needs anytime...! Thank you for being great...! Carol your the best...!"
We responded:
"Thank you Leslie for your great review and confidence in us. We appreciate your support!"
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Don Sherman

May 19, 2021

5  out of  5
rating by Don Sherman
"Great agent takes care of everything insurance and financial services!"
We responded:
"Thanks Don for the review! We appreciate the support!"
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D

May 19, 2021

5  out of  5
rating by D
"The office has always been quick to respond to my needs, and very good at explaining options. Great office to work with!"
We responded:
"Thank you for the glowing review! It is very much appreciated"
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Gino

May 19, 2021

5  out of  5
rating by Gino
"Wonderful service every time I call. I don't call my insurance agent (Carol Laske) all the time (only when I have an issue or when I am buying a new car), But she is very polite and answers all the questions I have (I always have a lot) She has been the reason why I have not gone an looked for a different company because where else would you get this type of personal service? It's hard to find these days and that's what you want as your standing next to your car after an accident, Someone to reassure you everything will be okay. That's what I have gotten on one or more occasions. I would highly recommend giving them a call."
We responded:
"Thank you Gino for the wonderful review! Carol is definitely a rock star in my agency! I am very lucky to have her as part of my team!"